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Customer support

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Frequently asked questions
  • Where do I need an electronic vignette?
  • When is e-vignette valid?
  • I used the motorway but forgot to buy a vignette — can I backdate it?
  • I haven't received an email with my receipt.
  • If I bought a vignette, can I change the car plate number?
Fine reports
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    Customer support

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    Fine reports

    You cannot report a fine because you have not bought a vignette through us. If that seems wrong, email your vignette.id receipt and a photo of the fine to [email protected].

    • If the country is not listed, you did not buy that vignette through this service.

    You have no vignettes for the date you chose.

    Drag to upload

    Attach a photo or file of the fine you received, which clearly shows the car number and date of violation. This is mandatory

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