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Customer support

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Frequently asked questions
  • Where do I need an electronic vignette?
  • When is e-vignette valid?
  • If I used the motorway, but forgot to buy vignette, can I buy at past date?
  • I haven't received an email with receipt.
  • If I bought a vignette, can I change the car plate number?
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    Fine reports

    You cannot report a fine because you have not purchased vignettes through our service in the past. If you think this is a mistake, send a photo of the payment receipt from vignette.id service, as well as a photo of the fine you received by email [email protected]

    • If you can't find country where you get fine - it’s mean you are not purchase vignette for this country through this service

    You didn’t purchase any vignettes for the date you specified

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    Attach a photo or file of the fine you received, which clearly shows the car number and date of violation. This is mandatory

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